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HighJump is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. The company is headquartered in Minneapolis, MN (USA) and supports customers ranging from SME business to marquee global enterprises.  HighJump’s functionally rich and highly adaptable end-to-end solutions efficiently manage customers' warehousing, manufacturing, transportation, distribution, delivery routes and retail stores. The company belongs to the Business Unit Software and is part of the Business Area Logistics Systems belonging to the international technology group Körber.

The Business Area Logistics Systems is the leading supplier of fully-integrated solutions for optimizing complex internal and external logistics processes. Under a common roof the companies of this Business Area offer solutions in the fields of warehouse and conveying technology, palletization plants, software and logistics network controls as well as system integration.


The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

For our location in Colorado Springs we are looking for

Manager of Professional Services - Edge

Tasks:

Join our dynamic team of innovative individuals who enjoy the benefits of work challenges and accomplishments. Enhance your skills working alongside a team of professionals with extensive experience in the Supply Chain Management industry. We offer a positive work environment, excellent group health and dental plan, and a generous paid time off program.  Come join our team!

 

We have a full time position available for a Manager of Professional Services in our Supply Chain Execution business unit.  The Manager of Professional Services is responsible for the overall success of their projects and assigned project team members.    Project success will be achieved through resource assignment, scheduling, customer relationships and solid decision making.  This role not only maintains customer relationships, but also manages and mentors team members to achieve project success and level growth.  The person in this role will play a critical role in managing team members while maintaining an environment of learning, development and career growth. 

 

Job Responsibilities include:

  • Ensure overall project success, solution architecture and solution quality
  • Maintain an expert level of understanding of the products and technologies used to deliver customer solutions
  • Provide project strategy and tactics to achieve success
  • Monitor project progress, budget, billings, status, and schedule for all team projects
  • Participate in the sales process; when needed, providing solution designs and service quotations
  • Lead and facilitate project kick off, resource assignment, and scheduling
  • Develop and maintain management level relationship with customers
  • Escalate project issues and ensure resolution in a timely manner
  • Ensure task hand offs and definition of done (DODs) are occurring and are effective
  • Conduct facility walk through and assessments
  • Display high standards of professional conduct
  • Other duties as assigned
  • Monthly team forecast

 

Management Responsibilities include:

  • Manage and mentor team members to achieve project success and level growth
  • Maintain resource schedule for services team to achieve target utilizations
  • Participate in new hire interviews, screening, selection and final offers
  • Onboard and train new hires to achieve utilization ramp up plan
  • Perform touch-bases with direct reports using 2 Weeker format
  • Participate in performance review discussions among management and lead semi-annual performance review meetings with team members. 

 

Qualifications:

Required

  • Ability to travel as needed (25% to 40%)
  • 3 - 5 years of demonstrated solution architect experience
  • 2+  years of people management experience achieving target utilization
  • 2+  years of project management experience
  • Strong attention to detail and ability to multi-task

 

Preferred

  • BA/BS in Computer Science, Business Administration, Operations or related field