Ideas need initiative.


HighJump is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. The company is headquartered in Minneapolis, MN (USA) and supports customers ranging from SME business to marquee global enterprises.  HighJump’s functionally rich and highly adaptable end-to-end solutions efficiently manage customers' warehousing, manufacturing, transportation, distribution, delivery routes and retail stores. The company belongs to the Business Unit Software and is part of the Business Area Logistics Systems belonging to the international technology group Körber.

The Business Area Logistics Systems is the leading supplier of fully-integrated solutions for optimizing complex internal and external logistics processes. Under a common roof the companies of this Business Area offer solutions in the fields of warehouse and conveying technology, palletization plants, software and logistics network controls as well as system integration.


The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

For our location in Minneapolis we are looking for

Support Analyst

Tasks:

A rare opportunity exists on our Worldwide Support team to resolve a variety of technical issues for the HighJump software suite. This exciting role will require the ability to troubleshoot a variety of complex customer problems with the HighJump software suite, Windows OS, SQL Server and Oracle databases, Crystal and SSRS reports, Bartender and Loftware printing solutions, and other 3rd party vendor software.  This position will also interface with customer administrator and IT teams, project leaders, product developers, and implementers on support issues and assisting with the research of problems.

Training will be provided on HighJump specific tools, and an experienced and collaborative support team is always available to assist.  This position may require a rotational on-call support and backup assistance for 24/7 coverage.

Job Responsibilities:

  • Troubleshoot business and operational issues associated with the Warehouse Management System (WMS)
  • Quantify issues and provide supporting data if issues are escalated to ERP Vendor, HighJump, Vocollect, RF Hardware Provider, Seagull Scientific, Business Objects, Loftware, or other third parties
  • Manage the WMS environments and migration of configurations between environments
  • Translate business requirements into technical design documents using Microsoft Visio, Word, Project and Excel
  • Report changes in Dashboard, SSRS and Crystal Reports; such as modifying existing reports with additional search criteria or adding new search field elements, and creating new report pages for single tables or multiple tables using simple joins.
  • Develop and mentor operations team members as WMS Super Users and Trainers on warehouse and distribution best practices with WMS
  • WMS data administration including: new users, menus, locations, pick and put-away sequences, zone data, etc.
  • SQL performance monitoring/index and query tuning

Qualifications:

 Required:

  • BS/BA, Computer Science or equivalent degree
  • Intermediate to Advanced experience in databases (SQL/Oracle) queries and stored procedures
  • Strong analytical, communication, troubleshooting, and problem-solving skills
  • Strong customer service skills and ability to multi-task
  • Excellent listening, oral, and written communication skills with strong interpersonal skills
  • Ability to prioritize tasks and self-manage
  • Supply chain and distribution industry knowledge and experience
  • Expertise with interface technologies including TCP/IP Sockets, XML, Table-to-Table, etc.
  • Barcode scanning and RF hardware (Intermec, LXE, Motorola, Symbol)

Preferred:

  • 1-3 years technical customer support experience
  • Experience with computer programming and basic understanding of computer programming languages recommended
  • Warehouse Management Systems (WMS) expertise in HighJump Software, RedPrairie (JDA), Manhattan Associates, SAP- WM, Oracle-WM, Accellos, Infor, etc.
  • Labeling (Bartender or Loftware) experience a plus
  • Reporting (Cognos, Business Objects, SSRS) experience a plus
  • Experience with network operating systems, wireless hardware configuration and setup, and/or reporting application tools are a plus
  • Experience or industry knowledge in supply chain management solutions a plus
  • Experience with HighJump Software’s Advantage Platform and Advantage Applications a plus
  • Background in project management, solution and data-model design, configuration, and implementation of supply chain software solutions